• Quality compliance

Quality compliance

Thanks to Olavs’s close cooperation with leading European leasing companies, all our listed vehicles come with a maintenance contract from their official brand dealerships. This ensures that every car on our website has a complete service history. Consequently, the mileage of each car is guaranteed.

Every vehicle undergoes a thorough inspection by professional and independent experts. Their detailed photos and appraisal reports provide Olavs clients with an accurate representation of the vehicles' conditions, highlighting any defects through the detailed online picture album and experts’ appraisal reports.

If our quality assurance team finds any discrepancy between the independent expert's appraisal report and the car's actual condition, we take all necessary steps to resolve the issue.

* Depending on the type of issue, the range of solutions may include:

  1. Repairing the defect by OLAVS BV
  2. Providing financial compensation for the repair costs
  3. Cancelling the purchase and refunding the amount paid (ONLY if solutions “a” and “b” are unsuccessful or impossible).

 

If you find a defect not listed in the car's description at the time of collection, please inform Olavs immediately. All hidden defects must be reported to us within 1 working day after collecting the car. If the vehicle is transported from our warehouse to your final destination by a transport company, any complaints should be noted in the CMR or delivery documents. Complaints not specified in the CMR or delivery documents will not be accepted.

We strive to meet our customers' needs as quickly as possible.

To have your complaint accepted, it must meet the following requirements:

  1. In the case of body damage, reparations must be proven by a photo or an expert's report from the official dealership detailing the technical issue.
  2. The amount in question must be greater than 200€.
  3. For defects, your claim must be submitted before the vehicle has traveled more than 50 km from the mileage indicated on the purchase invoice.

In some instances, an Expert damage report from the official dealership may be required by Olavs. The cost of this report is to be borne by the customer.

Please note that some damages are considered normal due to the vehicle's age and mileage. Below is a list of unacceptable complaints:

Unacceptable Technical Complaints

  • Defective (non-working) headlight bulbs
  • Battery issues
  • Bald tires (tires without tread)
  • Worn flywheel if the car has traveled more than 100,000 km
  • Non-functioning air conditioner
  • Unchanged/not replaced timing belt or distribution chain
  • Worn brake pads and/or discs
  • Missing radio antenna
  • Missing GPS driver (disk or SD card)
  • Particulate filter issues
  • Missing spare tire or emergency car kit
  • Wheel bearing issues
  • Defective shock absorbers
  • Belt idler issues
  • Lack of timely maintenance service
  • Oil stains on the engine
  • Missing certificate of conformity
  • Missing second car key
  • Missing engine cover
  • Missing plastic car bottom

Unacceptable Exterior and Interior Complaints

  • 1) Exterior complaints
  • Paint chips on the hood
  • Windshield chips
  • Scratches smaller than 2 cm
  • Scratches that can be polished
  • Scratches on the wheel rim
  • Scratches on the rear-view mirrors
  • Scratches on the car body plastic (the part without lacquering)
  • Missing car logo
  • Parts that have been well repainted
  • Missing wheel covers (hubcaps)
  • Cracked fog-lights
  • 2) Interior complaints
  • Foul odor (bad smell)
  • Stains on the seats
  • Missing cigarette lighter
  • Cracks on synthetic leather
  • Dirty interior
  • Worn leather
  • Missing trunk shielding cargo cover

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